We can help you determine, introduce and manage change through the use of our structured methodology.
1. Analysis and Assessment
Who are your customers? What are their needs, desires?
Do your processes deliver the outcomes that customers want? Do your structures support or undermine your objectives?
2. Development of a Solution
A detailed "before" picture is documented.
Best practices and key metrics are clearly defined.
Objectives are set and a solution is proposed.
3. Managed Implementation
SGI helps you manage change. SGI assists in implementing new selling strategies, tactics, skills. SGI will work with key client personnel to overcome obstacles.
4. Measurement of Results
Detailed quantitative and qualitative measurement of results. Tracking tools are implemented. Client validation is documented.
5. Coaching and Reinforcement of New Processes
Continuous improvement processes are implemented. Ongoing results are managed and documented. Developmental coaching and workshops.
The SGI Five Step Change Management Process